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Life Insurance

Questions about your policy or filing a death claim:

1-800-944-8786   (policy numbers beginning with the letter "V")
1-800-778-2255   (all other policy numbers)

Monday to Friday     8am to 8pm ET

 

Intermediate & Weekly Premium Policies:
(Policy numbers beginning with the letter "M" or contain 9 digits)

1-800-575-7780   (Select option 2)

Monday to Friday     8am to 6pm ET

 

To file a death claim, visit the Survivor Center.

Retirement & Pension Plans

Enrolled participants:

1-877-778-2100

Monday to Friday       8am to 9pm       ET
 

Automated voice-response system is available 24/7

 
Counseling for job changes and consolidation strategies:

1-800-992-4472

Monday to Friday       8am to 6pm       ET
 

Individuals who are not yet enrolled:

Please contact your Plan Sponsor or Human Resources department for more information on eligibility

 
Existing clients and Plan Sponsors:

Please call your Prudential Retirement representative.
 

Not a client yet? Contact us at 1-800-353-2847

Group Disability & Life Insurance

(Policies provided through an Employer)

Disability – Claims or questions about your policy:

1-800-842-1718

Monday to Friday       8am to 11pm   ET

 

Absence & Family Medical Leave – Claims or questions about your policy:

1-877-367-7781

Monday to Friday       8am to 11pm   ET

 

Group Life Insurance – Claims or questions about your policy:

1-800-524-0542

Monday to Friday       8am to 8pm   ET

 

Group Universal Life and Group Variable Universal Life – Group Policies provided through an Employer:

1-800-562-9874

Monday to Friday       8am to 8pm   ET

 

Record Keeping Services (Beneficiaries and other records):

1-800-778-3827

Monday to Friday       8am to 8pm   ET

 

To enroll in coverage:

1-877-232-3619

Monday to Friday       8am to 8pm   ET

 

Medical Underwriting – questions about the process or requirements:

1-888-257-0412

Monday to Friday       8am to 8pm   ET

 

NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.

Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.

Annuities

Individual Contracts:

1-888-778-2888

Fax: 1-800-207-7806

Monday to Thursday     8am to 7pm ET
Friday                               8am to 6pm ET


Automated voice-response system is available 24/7


Address:

Annuities Service Center
P.O. Box 7960
Philadelphia, PA 19176

Mutual Funds & Investments

Mutual Funds:

1-800-225-1852

Monday to Friday          8am to 6pm   ET

 

Pruco COMMAND or Investor Accounts:

1-800-235-7637

Monday to Thursday    8:30am to 7pm   ET
Friday                              8:30am to 5:30pm   ET

 

Simple IRA:

1-800-298-1345

Monday to Friday    8:30am to 6pm  ET

Long-Term Care Policies

1-800-732-0416

Monday to Friday     8am to 6pm ET

Assistance with Online Account Access

Insurance, Mutual Funds and Annuities:

1-800-PRU-HELP (778-4357)

Monday to Friday     9am to 10pm     ET
Saturday                    10am to 7pm     ET
Sunday                       11am to 4pm     ET

 

Retirement:

1-877-PRU-2100 (778-2100)

Monday to Friday      8am to 9pm     ET

 

 

For Customers with Disabilities

Text Telephone Number Access (TTY):

1-800-778-8633
 

Web Accessibility Help:

1-844-PRU-4ALL (778-4255)

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