Contact Us

Questions about your policy or filing a death claim:

1-800-944-8786   (policy numbers beginning with the letter "V")
1-800-778-2255   (all other policy numbers)

• Monday to Friday     8am to 8pm ET

Intermediate & Weekly Premium Policies:
(Policy numbers beginning with the letter "M" or contain 9 digits)

1-800-575-7780   (Select option 2)

• Monday to Friday     8am to 6pm ET

File a claim online

Available 24 hours a day 7 days a week. 

Enrolled participants:

1-877-778-2100

• Monday to Friday       8am to 9pm       ET
   

Automated voice-response system is available 24/7

 
Counseling for job changes and consolidation strategies:

1-800-992-4472

• Monday to Friday       8am to 6pm       ET
   

Individuals who are not yet enrolled:

Please contact your Plan Sponsor or Human Resources department for more information on eligibility

 
Existing clients and Plan Sponsors:

Please call your Prudential Retirement representative.
 

Not a client yet? Contact us at 1-800-353-2847

(Policies provided through an Employer)

Disability – Claims or questions about your policy:

1-800-842-1718

• Monday to Friday       8am to 11pm   ET

Absence & Family Medical Leave – Claims or questions about your policy:

1-877-367-7781

• Monday to Friday       8am to 11pm   ET

Group Life Insurance – Claims or questions about your policy:

1-800-524-0542

• Monday to Friday       8am to 8pm   ET

Group Universal Life and Group Variable Universal Life – Group Policies provided through an Employer:

1-800-562-9874

• Monday to Friday       8am to 8pm   ET

Record Keeping Services (Beneficiaries and other records):

1-800-778-3827

• Monday to Friday       8am to 8pm   ET

To enroll in coverage:

1-877-232-3619

• Monday to Friday       8am to 8pm   ET

Medical Underwriting – questions about the process or requirements:

1-888-257-0412

NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.

Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.

• Monday to Friday       8am to 8pm   ET

Individual Contracts:

1-888-778-2888

Fax: 1-800-207-7806

• Monday to Thursday     8am to 7pm ET
• Friday                               8am to 6pm ET

Automated voice-response system is available 24/7

Regular Mail:

Prudential Annuities
P.O. Box 7960
Philadelphia, PA 19176

Overnight Mail:

Prudential Annuities
2101 Welsh Road
Dresher, PA 19025

Mutual Funds:

1-800-225-1852

• Monday to Friday          8:30am to 5pm    ET

Pruco COMMAND or Investor Accounts:

1-800-235-7637

Fax: 1-855-308-4434

• Monday to Friday            8:30am to 5:30pm   ET
   

Address:

Pruco Securities, LLC
COMMAND Service Center
C/O National Financial Services, LLC
PO Box 145433
Cincinnati, OH 45250-5433

Simple IRA:

1-800-298-1345

• Monday to Friday    8:30am to 6pm  ET

1-800-732-0416

• Monday to Friday     8am to 6pm ET

Individual Life Insurance, Mutual Funds, Annuities & Retirement:

1-800-PRU-HELP (778-4357)

• Monday to Friday     8am to 10pm     ET
• Saturday                    10am to 7pm     ET
• Sunday                       11am to 4pm     ET

LINK by Prudential is a personalized experience that learns about what’s important to you and connects you with solutions and financial professionals to help you achieve your goals. You can connect with our team by phone, video or even in person.

1-844-PRU-LINK (778-5465)

• Monday to Friday       9am to 6pm       ET
  

Text Telephone Number Access (TTY):

1-800-778-8633
 

Web Accessibility Help:

1-844-PRU-4ALL (778-4255)

• Monday to Friday     9am to 6pm ET

Or email us via our online accessibility formopens in new window.

If you are a member of the media, please email the Global Communications team.

To verify employment for a current or former Prudential employee, please call 1-800-778-3279 and follow the prompts for Payroll.