Contact Us

Our thoughts are with those affected by the recent wildfires and hurricanes. Prudential policyholders can contact us for assistance with extensions, cancellation notices or other questions or concerns.

1-800-556-8527

Monday to Friday     8am to 6pm ET

Questions about your policy or filing a death claim:

1-800-944-8786   (policy numbers beginning with the letter "V")
1-800-778-2255   (all other policy numbers)

Monday to Friday     8am to 8pm ET

Intermediate & Weekly Premium Policies:
(Policy numbers beginning with the letter "M" or contain 9 digits)

1-800-575-7780   (Select option 2)

Monday to Friday     8am to 6pm ET

File a claim online

Available 24 hours a day 7 days a week. 

Enrolled participants:

1-877-778-2100

Monday to Friday       8am to 9pm       ET
 

Automated voice-response system is available 24/7

 
Counseling for job changes and consolidation strategies:

1-800-992-4472

Monday to Friday       8am to 6pm       ET
 

Individuals who are not yet enrolled:

Please contact your Plan Sponsor or Human Resources department for more information on eligibility

 
Existing clients and Plan Sponsors:

Please call your Prudential Retirement representative.
 

Not a client yet? Contact us at 1-800-353-2847

(Policies provided through an Employer)

Disability – Claims or questions about your policy:

1-800-842-1718

Monday to Friday       8am to 11pm   ET

Absence & Family Medical Leave – Claims or questions about your policy:

1-877-367-7781

Monday to Friday       8am to 11pm   ET

Group Life Insurance – Claims or questions about your policy:

1-800-524-0542

Monday to Friday       8am to 8pm   ET

Group Universal Life and Group Variable Universal Life – Group Policies provided through an Employer:

1-800-562-9874

Monday to Friday       8am to 8pm   ET

Record Keeping Services (Beneficiaries and other records):

1-800-778-3827

Monday to Friday       8am to 8pm   ET

To enroll in coverage:

1-877-232-3619

Monday to Friday       8am to 8pm   ET

Medical Underwriting – questions about the process or requirements:

1-888-257-0412

Monday to Friday       8am to 8pm   ET

NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.

Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.

Individual Contracts:

1-888-778-2888

Fax: 1-800-207-7806

Monday to Thursday     8am to 7pm ET
Friday                               8am to 6pm ET

Automated voice-response system is available 24/7

Regular Mail:

Prudential Annuities
P.O. Box 7960
Philadelphia, PA 19176

Overnight Mail:

Prudential Annuities
2101 Welsh Road
Dresher, PA 19025

Mutual Funds:

1-800-225-1852

Monday to Friday          8am to 6pm   ET

Pruco COMMAND or Investor Accounts:

1-800-235-7637

Fax: 1-855-308-4434

Monday to Friday            8:30am to 5:30pm   ET
 

Address:

Pruco Securities, LLC
COMMAND Service Center
C/O National Financial Services, LLC
PO Box 145433
Cincinnati, OH 45250-5433

Simple IRA:

1-800-298-1345

Monday to Friday    8:30am to 6pm  ET

1-800-732-0416

Monday to Friday     8am to 6pm ET

Insurance, Mutual Funds and Annuities:

1-800-PRU-HELP (778-4357)

Monday to Friday     9am to 10pm     ET
Saturday                    10am to 7pm     ET
Sunday                       11am to 4pm     ET

Retirement:

1-877-PRU-2100 (778-2100)

Monday to Friday      8am to 9pm     ET

Financial guidance and solutions, general questions and website support for LINK by Prudential:

1-844-PRU-LINK (778-5465)

Monday to Friday       9am to 6pm       ET
 

Text Telephone Number Access (TTY):

1-800-778-8633
 

Web Accessibility Help:

1-844-PRU-4ALL (778-4255)

Monday to Friday     9am to 6pm ET

Or email us via our online accessibility formopens in new window.

If you are a member of the media, please email the Global Communications team.