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Life Insurance
Retirement & Pension Plans
Group Disability & Life Insurance
Annuities
Mutual Funds & Investments
Long-Term Care Policies

Assistance with Online Account Access
LINK by Prudential
For Customers with Disabilities
Media Contacts

Life Insurance

To those impacted by the recent hurricanes, our thoughts are with you and your family as you deal with this crisis. If you have a Prudential life insurance policy, please contact us if you require assistance related to extensions, cancellation notices or other requirements.

1-800-556-8527

Monday to Friday 8am to 6pm ET

Questions about your policy or filing a death claim:

1-800-944-8786 (policy numbers beginning with the letter "V")
1-800-778-2255 (all other policy numbers)

Monday to Friday 8am to 8pm ET

Intermediate & Weekly Premium Policies:
(Policy numbers beginning with the letter "M" or contain 9 digits)

1-800-575-7780 (Select option 2)

Monday to Friday 8am to 6pm ET

File a claim online

Available 24 hours a day 7 days a week.

Retirement & Pension Plans

Enrolled participants:

1-877-778-2100

Monday to Friday 8am to 9pm ET

Automated voice-response system is available 24/7

Counseling for job changes and consolidation strategies:

1-800-992-4472

Monday to Friday 8am to 6pm ET

Individuals who are not yet enrolled:

Please contact your Plan Sponsor or Human Resources department for more information on eligibility

Existing clients and Plan Sponsors:

Please call your Prudential Retirement representative.

Not a client yet? Contact us at 1-800-353-2847

Group Disability & Life Insurance

(Policies provided through an Employer)

Disability – Claims or questions about your policy:

1-800-842-1718

Monday to Friday 8am to 11pm ET

Absence & Family Medical Leave – Claims or questions about your policy:

1-877-367-7781

Monday to Friday 8am to 11pm ET

Group Life Insurance – Claims or questions about your policy:

1-800-524-0542

Monday to Friday 8am to 8pm ET

Group Universal Life and Group Variable Universal Life – Group Policies provided through an Employer:

1-800-562-9874

Monday to Friday 8am to 8pm ET

Record Keeping Services (Beneficiaries and other records):

1-800-778-3827

Monday to Friday 8am to 8pm ET

To enroll in coverage:

1-877-232-3619

Monday to Friday 8am to 8pm ET

Medical Underwriting – questions about the process or requirements:

1-888-257-0412

Monday to Friday 8am to 8pm ET

NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.

Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.

Annuities

Individual Contracts:

1-888-778-2888

Fax: 1-800-207-7806

Monday to Thursday 8am to 7pm ET
Friday 8am to 6pm ET

Automated voice-response system is available 24/7

Regular Mail:

Prudential Annuities
P.O. Box 7960
Philadelphia, PA 19176

Overnight Mail:

Prudential Annuities
2101 Welsh Road
Dresher, PA 19025

Mutual Funds & Investments

Mutual Funds:

1-800-225-1852

Monday to Friday 8am to 6pm ET

Pruco COMMAND or Investor Accounts:

1-800-235-7637

Fax: 1-855-308-4434

Monday to Friday 8:30am to 5:30pm ET

Address:

Pruco Securities, LLC
COMMAND Service Center
C/O National Financial Services, LLC
PO Box 145433
Cincinnati, OH 45250-5433

Simple IRA:

1-800-298-1345

Monday to Friday 8:30am to 6pm ET

Long-Term Care Policies

1-800-732-0416

Monday to Friday 8am to 6pm ET

Assistance with Online Account Access

Insurance, Mutual Funds and Annuities:

1-800-PRU-HELP (778-4357)

Monday to Friday     9am to 10pm     ET
Saturday                    10am to 7pm     ET
Sunday                       11am to 4pm     ET

Retirement:

1-877-PRU-2100 (778-2100)

Monday to Friday 8am to 9pm ET

LINK by Prudential

Financial guidance and solutions, general questions and website support for LINK by Prudential:

1-844-PRU-LINK (778-5465)

Monday to Friday 9am to 6pm ET

For Customers with Disabilities

Text Telephone Number Access (TTY):

1-800-778-8633

Web Accessibility Help:

1-844-PRU-4ALL (778-4255)

Monday to Friday 9am to 6pm ET

Or email us via our online accessibility formopens in new window.

Media Contacts

If you are a member of the media, please contact the Global Communications team by email at GlobalPublicRelations@news-prudential.com

For more information please go to our newsroom.

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LINK by Prudential is an umbrella marketing name for Prudential Customer Solutions LLC (“PCS”), Prudential Annuities Distributors, Inc. and various subsidiaries of The Prudential Insurance Company of America. Investment advisory products and services of LINK by Prudential are made available through PCS, an SEC registered investment adviser. PCS is not a licensed insurance agency or broker. Prudential LINK and LINK by Prudential occasionally may be referred to as LINK.

Securities products and services are offered through: Pruco Securities, LLC and Prudential Investment Management Services, LLC, both members SIPC and located in Newark, NJ, or Prudential Annuities Distributors, Inc., located in Shelton, CT. All are Prudential Financial companies. Statement of Financial Condition for Prudential Investment Management Services, LLC.

Insurance and/or annuities are issued by The Prudential Insurance Company of America, Pruco Life Insurance Company (except in NY and/or NJ), Pruco Life Insurance Company of New Jersey (in NY and/or NJ), and Prudential Annuities Life Assurance Corporation (PALAC). Each is a Prudential Financial company located in Newark, NJ (main office), except for PALAC which is located in Shelton, CT (main office), and each is solely responsible for its own financial condition and contractual obligations.

Variable annuities are distributed by Prudential Annuities Distributors, Inc., Shelton, CT.

Retirement products and services are provided by Prudential Retirement Insurance and Annuity Company, Hartford, CT, or its affiliates .

This web page is being provided for informational or educational purposes only and does not take into account the investment objectives or financial situation of any client or prospective clients. The information is not intended as investment advice and is not a recommendation about managing or investing your retirement savings. Clients seeking information regarding their particular investment needs should contact a financial professional. Prudential Financial, its affiliates, and their financial professionals do not render tax or legal advice. Please consult with your tax and legal advisors regarding your personal circumstances.

This website is for U.S. persons only and may not be approved in all states. Information contained on this site does not and is not intended to constitute an advertisement, solicitation or offer for sale in any jurisdiction, outside the United States of America, where such use would be prohibited or otherwise regulated.

"Prudential Advisors" is a brand name of The Prudential Insurance Company of America and its subsidiaries.

Prudential, the Prudential logo, the Rock Symbol and Bring Your Challenges are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc, which is headquartered in the United Kingdom.

Pruco Life Insurance Company, an Arizona company - California COA # 3637. The Prudential Insurance Company of America - California COA # 1179. Prudential Retirement Insurance and Annuity Company - California COA # 08003. The Prudential Life Insurance Company of America Newark, NJ.

Securities and Insurance Products:

Not Insured by FDIC or any Federal Government Agency | May Lose Value | Not a Deposit of or Guaranteed by the Bank or any Bank Affiliate.

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