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Retirement

FAQs for Retirement

To protect your privacy, Prudential does not use your Social Security Number (SSN) in any correspondence we send you. Instead, we create a unique Customer Identification Number (CIN) for every person with an annuity as an identifier to be used in place of your SSN in our communications to you. The CIN is a nine-digit, alpha-numeric number that starts with a letter—for example, A12345678.

The “Contract” that was purchased to provide your annuity is a group annuity contract offered through the Prudential Insurance Company of America. A group annuity contract is a financial product sold by an insurance company that provides a guaranteed stream of income for members of a group at stated intervals (in this case monthly) for each recipient’s lifetime, and, in some circumstances, if applicable, for the lifetime of a joint annuitant (such as a spouse) thereafter.

A Contract Number is the unique identifying number assigned to the group annuity contract that covers the annuity that was purchased for you. Whenever you contact us by phone or mail, you should reference your Contract Number. It helps us locate your records on our administrative systems and enables us to be more responsive to you.

If this box appears on your Fact Sheet, then your benefit has a death benefit feature that requires you to designate a beneficiary:

  • Prudential is required to have your valid beneficiary designation form in our records. Since your prior payer did not transfer your prior beneficiary designation form to us, we ask that you complete the form enclosed in this folder and return it to Prudential to ensure that we have your valid beneficiary form on file.
  • If this box is not on your Fact Sheet, your benefit does not have a death benefit feature.

If you currently receive your pension through direct deposit, your prior payer provided that information to Prudential, and we will continue direct deposit of your benefit. No action or information is required on your part for Prudential to continue your direct deposit.

Your annuity is provided under a group annuity contract issued by The Prudential Insurance Company of America, a New Jersey life insurance company whose principal office is located in Newark, New Jersey. As a highly regulated insurance company, The Prudential Insurance Company of America is required to maintain appropriate reserves to meet its financial obligations. Click here to learn more about Prudential.

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Life Insurance

FAQs for Life Insurance

In order to file a death claim on a Prudential policy or account, contact your Prudential Financial Professional or visit the Survivor Center.

In addition to claim assistance, the Survivor Center offers advice on planning a funeral or memorial service, step-by-step guidance on practical tasks to be completed after a loved one passes, and resources for offering emotional support to children and adults.

You can view your policy values online by logging in to our online account access service. If you have not enrolled yet for Prudential Online Account Access, you may do so by using the Login box at the top right corner of the prudential.com homepage. Select the 'Insurance, Mutual Funds & Annuities' category from the drop down menu. On the Login screen, click on the Enroll link in the First Time User box to begin your enrollment online. If you need assistance with enrollment, please call 1-800-PRU-HELP (778-4357). The "First Time Logging In" link at the top of the enrollment page shows the products supported for product owners. Once you have your username and password and have logged in to the account access service, you will be able to view your policy values. Please keep in mind that detailed policy information may not be available for all of your policies. Your other option for getting policy values is to call Prudential's automated IVR response system. The following policy value information is available through this online system:

  • Policy Face Amount
  • Policy Cash Value
  • Value of All Dividends
  • Unit Value of Each Fund (for variable life policies beginning with Q, R, or 9)
  • Balances of Each Fund (for variable life policies beginning with Q, R, or 9)
  • Fund Withdrawal Amount (for variable life policies beginning with Q, R, or 9)
  • Loan Amount Available
  • Loan Amount Outstanding
  • Policy Surrender Value

To access Prudential's automated response system, call us toll-free at 800-778-2255. Remember to have your policy numbers handy when you call. You also have the option of speaking with a customer service specialist if the information you need is not available through the automated response system, or if you have additional questions or requests.

Please be aware that withdrawals and loans will affect policy values and the death benefit, and thus, may have tax consequences. To request a loan or withdrawal from your Prudential policy, or to perform a cash surrender of your policy, contact your Prudential professional, or call our Customer Service Center at 1-800-778-2255, Mon.-Fri., 8 a.m.-8 p.m. ET. Please have your policy numbers available when you call.

Log in to your Account Access. If you do not have Account Access, enroll now.

You may change your mailing address and home telephone information using the "Update Mailing Address and Home Telephone Number" option from your Policy Profile page.

You may change your home telephone number using the "Update Home Telephone Number Only" option from your Policy Profile page.

You may change your email address using the "Update Email Address" option from your Policy Profile page.

Log in to your Account Access. If you do not have Account Access, enroll now.

You may change Beneficiary Information by accessing "Change Beneficiary(ies)" from your Policy Profile page or by accessing the "Forms Library" and selecting "Request to Change Beneficiary on Life Insurance" form.

To find the nearest Prudential office, you can visit our site's office locator. This feature will find the five offices nearest your new home. You may also call our Customer Service Center at 1-800-778-2255, Mon.-Fri., 8 a.m.-8 p.m. ET.

To request a policy search, contact your Prudential professional or call our Customer Service Center at 1-800-778-2255, Mon.-Fri., 8 a.m.-8 p.m. ET.

If you have lost your policy, you can request an All Values Quote Letter. This letter will provide you with current information on your policy, including your loan value and death benefit information, plus it contains everything you need to submit a claim. To request an All Values Quote Letter, contact a Prudential professional or call our Customer Service Center at 1-800-778-2255, Mon.-Fri., 8 a.m.-8 p.m. ET.

You can call one of the following numbers Mon.-Fri., 8:00 a.m.-8:00 p.m. ET:
Individual Life Products: 800-778-2255 (Term, Whole Life, and Variable Life insurance)
Intermediate & Weekly Premium Policies: 800-575-7780 (Intermediate & Weekly Premium policy numbers generally begin with the letter M or contain nine digits).

To check the status of a claim, call Prudential's Customer Service Center Mon.­-Fri., 8 a.m.-8 p.m. ET at 1-800-496-1035.

Through our Account Access online service, you can take the following actions with regard to your Individual Life Insurance policy:

  • Find policy values, such as death benefit, cash values, loan values, and beneficiary information.
  • Perform simple self-service on your policy, such as changing your home address, email address and beneficiary designation.
  • View policy documents, such as annual statements, premium notices and tax documents.

Enroll in Account Access now.

You may be able to make premium and loan payments to your life insurance policies online. First, log in, if you do not have Account Access, enroll now. Select 'Make a Payment' to see if your life policy is eligible for on-line payments. In addition to making premium and loan payments, you may be able to enroll in or manage recurring payments using payments using our electronic funds transfer service.

Yes. If your policy is paid current, you may input your payment information and schedule the effective date of the payment up to 30 days from the current date. However, you will not be able to schedule a payment to be effective past your premium due date.

To change your current premium payment mode, please contact your Prudential agent. You can also contact our Customer Service Center at 800-778-2255. Please remember that in order to make this change over the phone, the request must be made by the owner of the policy. Please be sure to have your Prudential policy number handy.

First, log in to your Account Access. If you do not have Account Access, enroll now. You can find this date listed as the Receipt of Last Payment Date on the Premiums page of that policy. Please keep in mind that detailed policy information may not be available for all of your policies.

You may also call Prudential's automated response system to find out the amount of your next premium payment, and when it's due, Mon.-Fri., 8 a.m.-8 p.m. ET at 1-800-778-2255. Please be sure to have your policy numbers available.

To order a new coupon book, first log in. If you do not have Account Access, enroll now.

  1. Click the Account Summary tab, which will put you into the Insurance & Investment Center Summary page.
  2. Under the My Products heading, select "New life insurance coupon book."
  3. Follow the directions on the New Coupon Book Request page.

You may also order a new coupon book using Prudential's automated voice response system. To access this service, call Prudential's Customer Service Center at 1-800-778-2255, Mon.-Fri., 8 a.m.-8 p.m. ET. Please be sure to have your policy numbers available.

You may be able to reinstate your life insurance policies online, first log in. If you do not have Account Access, enroll now.
If the lapse notice you received included a coupon for submission of money, all you need to do is submit that amount of money so that we receive it by the due date. You can easily log in to make a payment online or mail your payment and coupon to the address provided.
If the due date on the lapse notice has passed, we suggest you log in to make a payment online or call the Prudential Customer Service Center Mon.-Fri., 8 a.m.- 8 p.m. ET at 1-800-778-2255.
If the lapse notice you received advised you to contact your Prudential representative or the Prudential Customer Service Center please do so.

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Annuities

General

Your annuity account information is available within a secure section of our website called Service Online, accessible from the main navigation bar by clicking on My Account, then My Annuity and then Service Online. If it's your first time accessing Service Online, you'll need to complete the registration process (be sure to have your annuity account number available). To learn more about the online registration steps or using a telephone to access your account information, view our printable brochure.

You may find this information on your most recent statement underneath your mailing address. It will be labeled as "Annuity #". If you have a new policy and have not yet received a quarterly statement or additional correspondence with this information, please contact the Annuity Service Center at 888-778-2888.

Please contact the Annuity Service Center at 888-778-2888 or use our Annuity Change Form.

You may update this yourself by logging into Service Online and select the "Documents" tab at the top of the page. Select "Update Subscription" to change your email address. You may also contact the Annuity Service Center at 888-778-2888 for further assistance.

Click Forms on the main navigation bar located at the top of the page. Then using the drop-down list under Topics select the appropriate product and click Go. You will then see a listing of our commonly requested forms.

If you're a financial professional, please login to our Financial Professional site and click Forms on the main navigation bar.

You can obtain your forgotten username or password by answering a short series of questions which can be accessed by clicking on "Forgot your login information" on the Service Online login page.

We offer a range of Tech Tips providing step-by-step instructions for key features such as accessing contract and account information, performing transactions, accessing important documents electronically with our e-Documents program, and more. They're accessible from the main navigation bar by clicking My Account then About Account Access.

Tax Related

Please be advised that effective for distributions on or after January 1, 2015, the limit of one 60-day IRA to IRA rollover per 12 month period, outlined in IRC Section 408(d)(3)(B), applies on an aggregate basis to all IRAs owned by an individual, regardless of institution. This is based on a Tax Court ruling in Bobrow v. Commissioner, detailed in Announcement 2014-15 by the IRS. This 12 month limit does not apply to IRA to IRA transfers. Please consult your tax advisor.

For Non-Qualified contracts there are 2 possible reasons:

  • The distribution was all earnings; it did not contain any return of cost basis.
  • The contract is aggregated.


For Qualified contracts (except for Qualified Trustee Owned Pension Plans and 457 Plans):

  • Since some or all of the distribution may be taxable as ordinary income for the tax year in which the distribution is made. We report all distributions as fully taxable on IRS Form 1099-R. If a portion of the distribution is not taxable, you would indicate that on your own return.
  • For non-qualified contracts, it is because the cost basis is undetermined. For contracts that had an incoming 1035 exchange, the resigning custodian would have needed to supply us with the cost basis information. We make several attempts to obtain the cost basis from the other carrier. If we are unsuccessful in obtaining the cost basis, we mark the taxable amount as undetermined as indicated in box 2b on the form.
  • For Roth IRA contracts we report all distributions as taxable amount not determined

Section 72(e) (12) of the Internal Revenue Code requires that all annuities entered into after October 21, 1988 be aggregated and treated as a single deferred annuity contract for the purpose of determining the amount of taxable gain includible in gross income. Aggregation applies to all contracts:

  • Purchased by the same contract owner
  • From the same insurance company and its affiliates
  • During the same calendar year

Amounts converted from an eligible IRA to a Roth IRA are required to be included in the customer's taxable income in the year of conversion. Generally, this includes deductible contributions made to the IRA and any earnings on those contributions and the present value of the actuarial benefit if applicable. A Form 1099-R will be issued reflecting the conversion from the traditional to the Roth IRA. The Form 1099-R will reflect a distribution code of either a 2 (under 59 ½ with an exception) or 7 (over 59 ½). In addition, a Form 5498 will be generated to reflect the amounts converted to the Roth IRA.

Death claim disbursements from an annuity are taxable events. Under normal circumstances a beneficiary is responsible for the income tax on the death benefit they receive. However, there are exceptions to this general rule as indicated below.

On an annuitant driven contract the death proceeds are payable at the death of the annuitant and are payable to the beneficiary. If the annuitant is the owner, tax reporting is to the beneficiary. If the annuitant and owner are different, tax reporting is to the owner.

On an owner driven contract the proceeds become payable upon death of the owner. For single owned contracts, the proceeds are paid to and reportable to the beneficiary. For Jointly owned contracts, if the surviving owner is not the beneficiary, the surviving owner will receive the tax reporting, however, the beneficiary will receive the proceeds.

On an Entity owned contract the death proceeds are payable at the death of the annuitant and are paid to the beneficiary. The tax reporting is to the owner.

For professional guidance with this disbursement, visit the Financial & Legal Help section in the Survivor Center for information that can help you evaluate your options.

FORM 5498
FORM 1099-R
FORM 1099-INT
Reports IRA, SEP, SIMPLE IRA, and ROTH IRA contributions, rollovers, and Fair Market Value as of December 31 (most commonly used for the purpose of calculating Required Minimum Distribution.) For IRAs, it also indicates if the individual is subject to RMD in the following year.
Reports gross distribution amount, taxable amount of distribution, distribution code, federal and state tax withholding.
Reports taxable interest earned.
Included in end-of-year statements
(Mailed by May 31 if a prior year contribution is made between January 1 and the tax filing due date.)
Mailed to contract owners by January 31
Mailed to contract owners by January 31
1099-R FORMS ARE ISSUED FOR: 1099-R FORMS ARE NOT ISSUED FOR:
  • Distributions from IRA, NQ, and 403(b) contracts that result in taxable income.
  • 1035 Exchanges, Direct-Rollovers, and Roth Conversions (taxable amount may be zero, such as for 1035 exchange or indicate that the taxable amount is undetermined.)
  • Non-spousal ownership change.
  • Earnings on contracts subject to 72(u).
  • TPIA fees from NQ accounts
  • Distributions from a NQ contract that do not result in taxable income.*
  • Qualified transfers (i.e. IRA to IRA.)
  • Spousal ownership change.
  • Distributions from Custodial or Qualified Funding Vehicles (i.e. Trustee Pension Plan, 401(k), Profit Sharing Plan.)
  • TPIA fees from IRA accounts.

 1 
  • Premature Distribution, no known exception
  • The individual had not attained age 59½ at the time of distribution.
  • The distribution is subject to an additional 10% penalty tax unless the individual meets an exception to the penalty or had completed a qualified rollover.
 2 
  • Premature Distribution with an exception applies under 72 (q),(t), or (v)
  • The individual is not subject to the additional 10% penalty
 3 
  • Disability
  • In order for Code 3 to apply, the individual must be determined to be disabled under the definition of IRC Section 72(m)(7), and indicate disability status on the withdrawal request form at the time of the withdrawal.
  • The IRS requirements differ from the requirements to waive CDSC.
 4 
  • Death
  • Use this code regardless of the age of the participant.
 6 
  • Section 1035 Exchange
 7 
  • Normal Distribution
  • The individual has attained age 59½ at the time of the distribution.
  • The distribution is not subject to an additional 10% penalty.
 8 
  • Excess Contributions plus Earnings/Excess Deferrals Taxable in 2012.
 9 
  • PS 58 Costs or Table 2001 Costs (Premiums paid by a trustee or custodian for current insurance protection, taxable to customer in 2010.)
 A 
  • May be eligible for 10 year tax option
 D 
  • Net Investment Income
 E 
  • Excess annual additions under section 415.
  • Certain Excess Amounts under Section 403(b) Plans.
 F 
  • Charitable Gift Annuity
 G 
  • Direct Rollover to an IRA, 403(b), 457, or Qualified Plan
 J 
  • Early Distribution from a Roth IRA, no known exception.
 N 
  • Recharacterized IRA contribution made in current year, and recharacterized in current year.
 P 
  • Excess contribution plus earnings/excess deferrals taxable in the prior year.
 Q 
  • Distribution from a Roth IRA and it IS KNOWN that:
    • The participant meets the 5-year holding period AND:
    • The participant has reached age 59½, or
    • The participant died, or
    • The participant is disabled.
 R 
  • Recharacterized IRA contribution made in prior year, recharacterized in current year.
 S 
  • Early Distribution from a Simple IRA in first 2 years, no known exception.
 T 
  • Roth IRA Distribution
  • The individual has attained age 59½ at the time of the distribution
 
Under age 50
Age 50 or Over

2014

Lesser of $5,500 or 100% of Taxable Income

Lesser of $6,500 or 100% of Taxable Income

2015

Lesser of $5,500 or 100% of Taxable Income

Lesser of $6,500 or 100% of Taxable Income

Traditional IRA and Roth IRA contributions received between January 1 and the tax filing deadline may be attributed to tax year 2014. Written instructions indicating attribution to the previous tax year must accompany the contribution, or else the contribution will be attributed to the current tax year. The federal tax filing deadline for Tax Year 2014 is April 15, 2015.

IRA checks that are received after April 15, 2015, but on or before April 22, 2015 must be accompanied with proof that the check was post-marked to the Agent/Financial Professional on or before April 15, 2015. Proof should be a copy or fax of the envelope with the post-mark, or statement of proof of delivery by the USPS or courier service (i.e. UPS or Federal Express); not the actual envelope. Otherwise the contribution will be attributed to the current tax year.

All Tax Year Contributions received after April 22, 2015 will be coded with the 2015 Tax Year.

New contracts must be issued on or before April 15, 2015 for a contribution to be attributed to the 2014 tax year, even if a contribution is made with accompanying attribution instructions prior to the tax filing deadline.

All SEP IRA contributions are coded for the current calendar year, no exceptions.

Entity owned contracts, i.e. Trusts are not subject to 72(u) will always use Distribution code 1, as there is no date of birth for an entity, except in the case of a Grantor Trust. Distributions from a Grantor Trust are reported based on the Grantor's date of birth (DOB), and it will be coded as a 1 for an early distribution or as a 7 for normal distribution based on the Grantor's DOB.

The withdrawal form did not indicate disability. You can file IRS Form 5329 and would have to prove to the IRS on your own that the disability exception applies.

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Mutual Funds

Access to all FAQs

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Group Insurance

Employer/Producer

Click here for access to Press Releases, Community Resources, Awards, Technology and Employment opportunities at Prudential Financial. Prudential Financial's life insurance subsidiary* is one of the leading providers of group insurance in the United States. Our resources, financial strength and stability allow us to honor long-term commitments to employers and employees alike.

Visit www.Prudential.com. Click on Products & Services, Click on Solutions for Business & Organization. Under Benefits and Services, view the information for Group Insurance. You can visit the Employer, Producer, Association and Employee sections on the site to learn more about our Products and Services.

Click here for an overview of Prudential's current financial performance.

Prudential sold its group health care to Aetna US Healthcare in 1999. This permits us to focus our attention on our core insurance lines of group life and disability insurance.

Prudential.com provides an overview of the wide array of Prudential products and services. Click here to go to Prudential.com.

For information on recent ratings, please call: Investor Relations at 877-998-ROCK.

For more information contact your Group Insurance Sales Representative.

Employees

Converting your group insurance policy to an individual life insurance policy may be a good financial option for your family. You can find all the information you need here.

Prudential and your employer may decide on an initial and/or periodic open enrollment period. During this time, eligible employees may enroll for coverage without providing medical evidence up to certain guaranteed issue limits. The most common initial enrollment period is 31 days.

Participants must enroll within the initial enrollment period (usually 31 days) or during an open enrollment period to be covered without providing medical evidence for amounts less than or equal to the guaranteed issue limit. After the initial or open enrollment period, medical evidence satisfactory to Prudential must be provided for all amounts. Medical evidence is always required for amounts exceeding the guaranteed issue limit.

Click here for access to Press Releases, Community Resources, Awards, Technology and Employment opportunities at Prudential Financial. Prudential Financial's life insurance subsidiary* is one of the leading providers of group insurance in the United States. Our resources, financial strength and stability allow us to honor long-term commitments to employers and employees alike.

Employees must be active full-time employees working a minimum number of hours per week. Minimum hours can range between 20 and 40, with 35 hours being most common. Some employers require a waiting period of 30, 60 or 90 days following the date of hire. Employees must meet Prudential's active work requirements on the day insurance would otherwise begin.

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Online Account Access

Usage and Security

Prudential works hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user access codes (e.g., userIDs and passwords), and other mechanisms to control access to systems and data. We will continue to assess new technology, and evaluate its ability to provide additional protection of your personal information. Privacy and security of your information are our highest priorities. Secure Socket Layer (SSL) technology ensures that your account can only be accessed with the password you choose, so you can use our services with confidence. Learn more about our privacy policy and your security by reviewing our  Privacy, Business Integrity and Terms and Conditions documents.

We recommend using a computer with a minimum of a Pentium processor, 32 MB (megabytes) of RAM (Random Access Memory), a 28.8K modem, and 1.2 GB (gigabytes) hard drive storage.

"Cookies" are small text files that a website transfers to a site visitor's hard disk or browser for added functionality, or for tracking website usage. We do not use cookies to gather personal information, like a person's name or email address. We use cookies to identify repeat visitors to our website, to determine the path visitors take on our site, and to identify visitors who came to prudential.com as the result of a banner ad on a third-party website. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. Learn more about our privacy policy and your security by reviewing our Privacy, Business Integrity, and Terms and Conditions documents.

Please see Business Continuation for information pertaining to your account in the event of an emergency.

Mutual Funds & Annuities or Insurance Policies

Secure access to your Prudential policies and accounts is easy. To enroll, you will need you account or policy number. If neither of these is available or you would like to enroll by phone, please call 1-800-PRU-HELP (778-4357) for an enrollment specialist. Our enrollment specialists are available Mon.-Fri., 9 a.m.- 10 p.m., Sat., 10 am. - 7 p.m., and Sun., 11 a.m. to 4 p.m.  All times are Eastern.

Choose a new password by using the Forgot your password link on the Insurance & Investments Login screen.

To log in to view your account, do the following:

  1. Select Mutual Funds & Annuities or Insurance Policy from the Login drop-down menu in the upper right corner of any prudential.com page
  2. Enter your User ID (which you chose during the registration process) and password.
  3. If you do not have a password, call 1-800-PRU-HELP (778-4357). 

To log off from your account, you may either click "Logoff" (found in the upper right corner of your screen), or Exit/Quit out of your Internet browser.

To access your account, use browser software that supports a security technology called Secure Sockets Layer (SSL). The following browsers and version numbers are compatible with the prudential.com website:

  • Microsoft® Internet Explorer 8.0 (recommended)
  • Mozilla Firefox 1.5

In addition to these browsers, you will need to ensure that the following settings are enabled on within your browser in order to use your online account.

  • Enable SSL (v2) or SSL (v3)
  • Accept cookies, or warn me before accepting a cookie
  • Enable Java Script

Finally, we recommend you upgrade your browser to the highest level of encryption available (a28-bit). Please keep in mind that 128-bit browser support is not currently available outside the United States.

For our insurance and investments clients, Account Access allows you to:

  • Update contact information
  • Access your product values
  • Access your mutual fund and annuity statements/tax forms 
  • Perform reallocations on Life and Annuity products
  • Process exchanges and on-demand purchases into existing mutual fund accounts 
  • Track, view, and print your mutual fund account history since inception.
Pruco COMMAND or Investor Access Online

If you have a Pruco COMMAND or Investor account, select Pruco COMMAND or Investor from the drop-down menu in the upper-right corner of any page on www.prudential.com.

If you currently have access to Prudential Online (www.prudential.com/myaccess) for your other Prudential business Life, Annuities, or Mutual Funds, click on the “Log into Account” found on the right hand side of the page to be brought to the log-in page. Use your existing Prudential Online username and password to log in. Once in Prudential Online, click on the "Login to account" link in the Brokerage section and you will be brought into the myStreetscape site – no additional user ID or password required.

To enroll in Prudential Online, please go to www.prudential.com/myaccess. From the log-in screen, select “Enroll now” on the right side of the screen.

Note: It may take up to 24 hours after enrollment in Prudential Online to be able to view myStreetscape.

If you have questions regarding your COMMAND account, please call the COMMAND Service Center 1 (800) 235-7637. Customer Service Representatives are available Monday through Thursday 8:30 a.m. to 7:00 p.m., and Friday 8:30 a.m. to 5:30 p.m. All times are Eastern.

If you need assistance in enrolling, please call 1 (800) PRU-HELP (778-4357). Enrollment Specialists are available Monday through Friday 9 a.m. to 10 p.m., Saturday, 10 a.m. to 7 p.m., and Sunday, 11 a.m. to 4 p.m. All times are Eastern.

If you have a Pruco COMMAND or Investor account, select Pruco COMMAND or Investor from the drop-down menu in the upper-right corner of any page on www.prudential.com.  

If you currently have access to Prudential Online (www.prudential.com/myaccess) for your other Prudential business Life, Annuities, or Mutual Funds, click on the “Log into Account” found on the right hand side of the page to be brought to the log-in page. Use your existing Prudential Online username and password to log in. Once in Prudential Online, click on the "Login to account" link in the Brokerage section and you will be brought into the myStreetscape site – no additional user ID or password required.

To enroll in Prudential Online, please go to www.prudential.com/myaccess. From the log-in screen, select “Enroll now” on the right side of the screen.

Note: It may take up to 24 hours after enrollment in Prudential Online to be able to view myStreetscape.

If you forgot your password or want to change your password, please login to www.prudential.com/myaccess and select the link entitled Forgot Your Password?.

If you have questions regarding your COMMAND account, please call the COMMAND Service Center 1 (800) 235-7637. Customer Service Representatives are available Monday through Thursday 8:30 a.m. to 7:00 p.m., and Friday 8:30 a.m. to 5:30 p.m. All times are Eastern.

If you need assistance in enrolling, please call 1 (800) PRU-HELP (778-4357). Enrollment Specialists are available Monday through Friday 9 a.m. to 10 p.m., Saturday, 10 a.m. to 7 p.m., and Sunday, 11 a.m. to 4 p.m. All times are Eastern.

To log off from your account, you may either click "Logout" (found in the upper right corner of your screen), or "Exit/Quit" out of your Internet browser.

If you have a Pruco COMMAND or Investor account, select Pruco COMMAND or Investor from the drop-down menu in the upper-right corner of any page on www.prudential.com.  

If you currently have access to Prudential Online (www.prudential.com/myaccess) for your other Prudential business Life, Annuities, or Mutual Funds, click on the “Log into Account” found on the right hand side of the page to be brought to the log-in page. Use your existing Prudential Online username and password to log in. Once in Prudential Online, click on the "Login to account" link in the Brokerage section and you will be brought into the myStreetscape site – no additional user ID or password required.

To enroll in Prudential Online, please go to www.prudential.com/myaccess. From the log-in screen, select “Enroll now” on the right side of the screen.

Note: It may take up to 24 hours after enrollment in Prudential Online to be able to view myStreetscape.

If you have questions regarding your COMMAND account, please call the COMMAND Service Center 1 (800) 235-7637. Customer Service Representatives are available Monday through Thursday 8:30 a.m. to 7:00 p.m., and Friday 8:30 a.m. to 5:30 p.m. All times are Eastern.

If you need assistance in enrolling, please call 1 (800) PRU-HELP (778-4357). Enrollment Specialists are available Monday through Friday 9 a.m. to 10 p.m., Saturday, 10 a.m. to 7 p.m., and Sunday, 11 a.m. to 4 p.m. All times are Eastern.

To access your account, use browser software that supports a security technology called Secure Sockets Layer (SSL). The following browsers and version numbers are compatible with the prudential.com website:

  • Microsoft® Internet Explorer 8.0 (recommended)
  • Mozilla Firefox 1.5

 

In addition to these browsers, you will need to ensure that the following settings are enabled on within your browser in order to use your online account.

  • Enable SSL (v2) or SSL (v3)
  • Accept cookies, or warn me before accepting a cookie
  • Enable Java Script


Finally, we recommend you upgrade your browser to the highest level of encryption available (a28-bit). Please keep in mind that 128-bit browser support is not currently available outside the United States.

For our COMMAND and Investor clients, Access Online allows you to:

  • Access real-time account information and quotes.
  • Get the latest news, market information, and daily commentaries.
  • Use online bill payment.
  • Track your portfolio.
  • Download to Quicken and Microsoft Money.

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