Prudential is committed to providing quality service to our customers. If you experience difficulty trying to access the content and capabilities of the Prudential Alliance Account Website, we have other means by which you can obtain service. All of the services available through our website can also be obtained by calling 1-877-Alliance (1-877-255-4262). Our automated phone system is available 24 hours a day 7 days a week for your convenience. If you prefer to speak with one of our customer service representatives, they are available to assist you Monday through Friday between 8 a.m. and 7 p.m. Eastern time.
You may also submit any request in writing to us by sending a letter to:
Prudential Alliance Account Services
P.O. Box 535486
Pittsburgh PA, 15253-5486
Please be sure to reference your account number.