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About Prudential

We have been providing pension plan services since 1928, and are privileged to serve over 4.5 million active workers and retirees.1 We disburse over $9 billion in gross annual defined benefit payments, and our service representatives handle more than 3 million customer calls annually.1

 Find out more about Prudential here

Frequently Asked Questions

This website contains important information about your retirement benefits and the transition of those payments to Prudential. If you have questions please contact Prudential for assistance by calling 800-621-1089 weekdays, from 8 a.m. to 9 p.m. ET. Spanish speaking representatives and multilingual translators are available.

  • The Contract that was purchased is a Group Annuity Contract issued by The Prudential Insurance Company of America (Prudential). A group annuity contract is a financial product sold by an insurance company that provides guaranteed payments for members of a group at stated intervals—for example, monthly. Payments are typically made for each recipient’s lifetime and, if applicable, for the lifetime of a survivor or beneficiary (such as a spouse) thereafter, or for a specified period.

  • Depending on the type of pension, annuity, or your relationship to the original payee, a different term may apply to your specific case.

    • An Annuitant is the primary payee who has a guaranteed benefit under the Contract.
    • A Contingent Annuitant is a person designated by the Annuitant under a Joint and Survivor form of annuity to receive annuity payments in the event of the Annuitant’s death.
    • A Beneficiary is a person or entity named to receive payments after the death of the original payee, other than a Contingent Annuitant under a Joint and Survivor Annuity.
    • An Alternate Payee receives a portion of the primary Annuitant’s guaranteed benefit, as directed by a Qualified Domestic Relations Order (QDRO).
  • The Contract Number is the unique identifying number assigned to the Contract that covers the annuity that was purchased for you. Whenever you contact us, please reference the Contract Number, as it helps us to locate your records and be more responsive to you.

  • To protect your privacy, Prudential does not use your Social Security number (SSN) in any correspondence we send. Instead, we create a unique, nine-digit, alphanumeric Customer Identification Number for each person (e.g. A12345678). Whenever you contact us, please reference the Customer Identification Number, as it helps us to locate your records and be more responsive to you.

  • Yes, Prudential does offer direct deposit to U.S. banking institutions. To start receiving or to make changes to your existing direct deposit, log in to manage your banking information.


1 As of December 31, 2019.


For compliance use only: 1041828-00002-00