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If you need technical support:
Please call our Internet Help Desk at 1-800-PRU-HELP (778-4357). Hours of operation are Mon.–Fri., 8 a.m.–12 a.m., and Sat.–Sun., 8 a.m.–8 p.m. Eastern Time (excluding New York Stock Exchange holidays).

If you have policy-related questions:
For specific policy inquiries, click on your product type to find the appropriate customer service number.

Life Insurance* When you call, please have your Social Security and policy numbers readily available.

For Individual Life Products (including Term, Whole Life, and Variable Life insurance and related tax inquiries), please call 1-800-778-2255. Hours of operation are Mon.–Fri., 8 a.m.–12 a.m., and Sat., 8 a.m.–12 p.m. ET.

For Intermediate and Weekly Premium Policies, please call 1-800-575-7780. Hours of operation are Mon.–Fri., 8 a.m.–6 p.m. ET.
Prudential's Intermediate and Weekly Premium Products are older, small face amount policies. These policy numbers begin with the letter M or contain nine digits.

* Note: If you are inquiring about a Prudential life insurance product, please be aware that we can only release information over the phone directly to the owner of the policy. Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.
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