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Important Information for Illinois Customers

Important information for Illinois Customers Residing in Counties Declared Disaster Areas following the flooding that occurred in July 2017. To those impacted by the flooding, our thoughts are with you and your loved ones as you deal with this crisis.

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The Illinois Department of Insurance issued Company Bulletin 2017-03 in response to the severe flooding that occurred in July 2017 that caused the following counties to be declared disaster areas: Cook, Kane, Lake and McHenry. The Bulletin requests insurers to help provide safeguards for consumers and to ensure that Illinois customers affected by this disaster do not suffer unnecessary hardship. To accomplish these goals, Prudential will take the following actions:

  • Place a moratorium on cancellations and nonrenewals: Prudential will withdraw any cancellation or nonrenewal notice issued on or after July 12, 2017, and will not cancel any policy for nonpayment of premium until September 30, 2017, for policy owners impacted by the flooding and living in or around the affected counties.  Policy owners will have until September 30, 2017 to pay overdue premiums.
  • Prudential will grant to affected policy owners an extension of policy provisions or other requirements that impose a time limit for an insured or claimant to take action (e.g., submission of a claim or proof of loss, or reporting of information) of 60 days from the last due date (additional extensions may be approved by Prudential on a case-by-case basis if deemed reasonable given an individual’s circumstances).
  • Prudential will consider exceptions to policy or contract requirements, or to other rating or underwriting rules, when they are not met as a result of this disaster.

If you have questions about this, please contact your Financial Professional or the Customer Service Center listed on your most recent communication from Prudential.  You may also go to https://www.prudential.com/contact-us to identify Customer Service contact information for Prudential products and services.  We will be happy to address any questions or concerns you may have regarding any disaster-related dispute or issue.

If you have a disaster-related dispute or issue, you may also contact the Illinois Department of Insurance’s toll-free complaint hotline at 1-866-445-5364 or file a complaint online at:  https://mc.insurance.illinois.gov/messagecenter.nsf.

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