How do I submit a claim for Group Life Insurance?
A claim for benefits can be made by contacting the Verizon Benefits Service Center: 855‐4VZBENS (855-489-2367).
For Group Life claims related to Group Universal Life Insurance administered by Mercer, please call Mercer directly at 800-336-9427.
Will the Benefits Center handle all aspects of the Group Life Insurance claim and make payment to the appropriate beneficiary?
No. After a claim is initiated with the Verizon Benefits Center, they will provide all of the appropriate information to Prudential who will then commence with the claim handling. You should hear from Prudential within 7-10 days of filing your claim with the Verizon Benefits Center for additional steps that you will need to take to complete the claim process.
Where do I send the required Group Life Insurance claim documentation once contacted by Prudential?
Documentation can be faxed directly to Prudential at 888-227-6764 or submitted via mail to:
The Prudential Insurance Company of America
Group Life Claim Division
PO Box 8517
Philadelphia, PA 19176
NOTE: If known, please include the assigned claim number on any documentation provided.
How do I check the status of a submitted Group Life Insurance claim?
To check the status of your claim, please call the Prudential Verizon Customer Service Center at 888‐9VZ4PRU (888-989-4778). They are open between the hours of 8:00am to 8:00pm, Eastern time, Monday through Friday.
How do I know if I am the beneficiary of the life insurance proceeds?
Once Prudential receives notification of the Group Life Insurance claim, they will mail correspondence to the beneficiary, notifying him or her of receipt of the life claim and providing instructions on what is required for the claim to be processed.
What is generally required in order to process a Group Life Insurance claim?
If you are the named beneficiary, you will need to complete a Beneficiary Statement and provide a Death Certificate in order to have Prudential properly process your claim. If there is no named beneficiary, the life insurance money will be paid in accordance with the wording in the policy.
What does the insurance policy say will happen if no named beneficiary exists?
When there is no named beneficiary, in accordance with the group policy, Prudential is obligated to pay the insurance proceeds to the first of the following surviving heirs in this order of preference: (1) surviving spouse; (2) surviving child(ren) in equal shares; (3) surviving parents in equal shares; (4) surviving siblings in equal shares; (5) the estate.
What is the method of payment made for a life insurance claim under the plan?
Prudential may make a range of settlement and payment options available to Group Life Insurance beneficiaries. Subject to applicable state law the standard method of paying group life insurance benefits of $5,000 or more is via a retained asset account, such as Prudential’s Alliance Account®, whereby funds are held by Prudential. Currently Alaska, Kansas, Kentucky, Minnesota and New York have regulatory guidelines that beneficiaries must affirmatively elect the Prudential Alliance Account to receive their settlement, otherwise the payment will be made via a lump‐sum check. This guideline applies to those beneficiaries who reside in either of these states, or the deceased resided in either of these states at the time of their death. Prudential will send the appropriate forms for the beneficiary to make this election.
What is a Funeral Assignment and what is generally required by Prudential when a Funeral Home Assignment is used?
A funeral assignment is a method by which a beneficiary signs over all or part of his/her benefits to a funeral home to cover funeral expenses for the deceased. In addition to a completed Beneficiary Statement and a Death Certificate, a copy of a Funeral Home Assignment completed by the beneficiary(ies) is required. Most funeral homes have a form that can be used for this purpose. The Funeral Home Assignment should include the beneficiary(ies) information, the deceased’s information, the policyholder/employer’s name, Prudential Insurance Company, and the amount of the assignment to the funeral home.
Note: Funeral assignments cannot be honored when completed by a minor beneficiary.
What is generally required if the named beneficiary is a minor?
In addition to a completed Beneficiary Statement and a Death Certificate, legal documentation showing that someone has guardianship/conservatorship over the minor’s estate or property is needed in order for payment to be made. Otherwise, if documentation showing guardianship/conservatorship over the minor’s estate is not obtained, the claim proceeds will be placed in an interest‐bearing Annuity account until the minor reaches the age of majority.
Note: State requirements may allow for different options.
What is generally required if the named beneficiary is a Trust?
In addition to a completed Beneficiary Statement and a Death Certificate, a copy of the Trust including the name of the Trust, Trustees, signature/notary, and Successor page (if applicable), is required.
What is generally required if the named beneficiary is an Estate?
In addition to a completed Beneficiary Statement or Preferential Beneficiary Statement (if necessary) and a Death Certificate, a copy of the court-filed estate paperwork is generally required.
Note: State requirements may allow for different options.
Where can I get forms referenced in this document?
Forms may be downloaded by using Adobe Acrobat software. These forms should be completed and then mailed to Prudential at the address indicated on each form. If you do not have access to Adobe Acrobat software, you can obtain the plug‐in and instructions for installation free of charge. Get Adobe Acrobat Reader.
Beneficiary Statement (AK, KS, KY, MN, NY) PDF opens in a new window
Beneficiary Statement (All other states) PDF opens in a new window
Preferential Beneficiary Statement PDF opens in a new window
HIPAA Privacy Authorization Form PDF opens in a new window