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Financial & Legal Help
Financial & Legal Help
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1. When You Begin
If possible, have this information available:
- Name of insured/account holder
- Date of birth
- Date of death
- Account or Social Security number
- Name of employer/association - for insurance policies through an employer or association
2. What to Expect
- Collect information to process your claim
- Determine your eligibility for accelerated processing
- Provide any necessary life claim forms
- Provide instructions to submit completed forms
Please allow 2-3 business days for mailed forms to arrive.
3. How to Receive Payment
You may be eligible for a variety of payment options, including:
- Funeral home payment: In many cases, Prudential can pay your funeral home directly
- Interest-bearing account: Get full access to your funds with no monthly service fees
- Check payment: Once claim is approved, please allow 5-10 business days for payment to arrive by mail
Claim Status Check on Your Claim
Typical claim processing times:
- Claim forms require a few days for processing
Once claim is approved, please allow 5-10 business days for check payments to arrive
For claims that require a paper form, mail to:
Attention: Life Claims
P.O. Box 70174
Philadelphia, PA 19176
For any other questions, contact the Claim Center at 1-855-277-8061 Monday-Friday between 8 am and 8 pm EST.
Account Questions Validate an Account
- Wondering if the deceased had an account with Prudential?
- Want to know if an account is still active?
- Have questions about an account value?
- Need to confirm other account details?
For any account questions, contact the Claim Center at 1-855-277-8061 Monday-Friday between 8 am and 8 pm EST.
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