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Honoring Our CommitmentTo Help You During This Difficult Time


We’re here when you need us – with timely and helpful information together with a prompt claim payment.

Quick Links:

Contact Us

Monday to Friday,
8am to 8pm ET

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Resources to Assist You

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Funeral Planning

Let Prudential pay your funeral home directly. Learn about funeral services, costs, and your rights.

Pay for a funeral

Quick Checklist

Did you know you may need up to 20 copies of the death certificate? Get organized with tips like these.

Get organized

Financial & Legal Help

Know when it’s time to seek professional advice about your financial and legal concerns.

Consult a professional

Emotional Support

Find support and care for you and your family when you need it most. You’re not alone.

Find support

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How to File a Claim

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1. When You Begin

If possible, have this information available:

  • Name of insured/account holder
  • Date of birth
  • Date of death
  • Account or Social Security number
  • Name of employer/association - for insurance policies through an employer or association

Begin a claim online, or call 1-855-277-8061 and a Claim Center representative will promptly assist you with your claim.

2. What to Expect

We will:

  • Collect information to process your claim
  • Determine your eligibility for accelerated processing
  • Provide any necessary life claim forms
  • Provide instructions to submit completed forms

Please allow 2-3 business days for mailed forms to arrive.

3. How to Receive Payment

You may be eligible for a variety of payment options, including:

  • Funeral home payment:  In many cases, Prudential can pay your funeral home directly
  • Interest-bearing account:  Get full access to your funds with no monthly service fees
  • Check payment:  Once claim is approved, please allow 5-10 business days for payment to arrive by mail


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Claim Status Check on Your Claim

Typical claim processing times:

  • Claim forms require a few days for processing
  • Once claim is approved, please allow 5-10 business days for check payments to arrive

Mail life insurance claims to:  

Attention: Life Claims
P.O. Box 70174
Philadelphia, PA 19176

For any other questions, contact the Claim Center at 1-855-277-8061.

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Account Questions Validate an Account

  • Wondering if the deceased had an account with Prudential?
  • Want to know if an account is still active?
  • Have questions about an account value?
  • Need to confirm other account details?

For any account questions, contact the Claim Center at 1-855-277-8061.

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