Customer Service Hours of Operation
The COMMAND Service Center (800) 235-7637 is staffed from 8:30 a.m. to 7:00 p.m. ET, Monday through Friday. To report a VISA card and/or checks lost or stolen outside of these hours, please call (877) 813-5359
We are currently experiencing high call volumes and apologize for any inconvenience this may cause. If you would like to obtain copies of your statements, please see the directions below for accessing your statements online. If you need to request a form, click on the Account Service Forms link to the right for some of our most commonly requested forms.
Access Online (Enrollment, Mobile Brokerage, Alerts, e-Delivery)
Enrollment: To enroll your COMMAND or Investor Account in Access Online, click on "Log In To Account" to the right of this screen and click on "Sign Up."
If you need assistance enrolling, please have your account number ready and call the Online Brokerage Help Desk at (877) 488-3748. Customer Service Representatives are available Monday through Friday, from 8 a.m. to 8 p.m. ET.
Mobile Brokerage: You can now access your COMMAND or Investor Account through our Mobile Brokerage site. Mobile Brokerage gives you convenient, fast and secure access to your brokerage account. You can monitor your investments, check your account balance and get quotes directly from your iPhone®, BlackBerry® or Android™ smartphone. Simply log into the Access Online site (https://pruco.fccaccessonline.com) from your mobile browser. If you do not have a Username and Password, please sign up for Access Online from your computer.
Alerts: Sing up to receive alerts on account balances, market changes, news, individual securities, entire portfolios and specific industries on any device with an email address (PC, cell phone, etc.)
e-Delivery: Did you know that you have the option of accessing statements, confirms, tax documents and most shareholder communications, including e-prospectuses, electronically? Doing so will also give you quicker access to your statements and tax documents, as they are typically available a week before you would receive your paper copy in the mail. This capability makes it faster for you to view your documents and helps to reduce the amount of paperwork you receive at home. In addition, you have the ability to view up to seven years of statements online.
How to Enroll in e-Delivery
Once you have logged into your account, select Accounts & Services and click on Statements & Documents to proceed with your enrollment
Please note that these services are optional. If you do not elect e-delivery of these documents, you will continue to receive paper documents.
You may change your delivery method at any time.
This service may not be available to all account types.
For additional information, please contact the COMMAND Service Center at 800-235-7637.
Making Deposits to Your AccountFor your convenience, postage-paid deposit envelopes are available by calling the COMMAND Service Center at 800-235-7637.
Deposits may also be mailed directly to:
COMMAND Service Center
PO Box 70198
Philadelphia, PA 19176
Please be sure to reference your account number with your deposit.
Please be advised that some products and funds available for research on this site may not be held within your Pruco Securities, LLC account. Please contact the COMMAND Trade Desk at 877-772-8723 for specific availability.
Securities products and services, including the COMMAND and Investor Account, are offered through Pruco Securities, LLC, 751 Broad Street, Newark, NJ 07102, a Prudential Financial company.
Prudential, the Prudential logo, and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities.