Online Access Directly through myStreetscape
You can view your brokerage accounts directly through myStreetscape at www.mystreetscape.com/my/pruco. Once at the home page, click "Register Now" to enroll*. You will be asked for the last four digits of your social security number, your name as it appears on your account, and date of birth. myStreetscape will provideaccess to your account anytime from anywhere.
Please note, in order to ensure the security of your account, if you have a trust, corporate, or estate account please call the COMMAND Service Center at 800-235-7637 to receive a user ID and temporary PIN.
Additionally, please call the COMMAND Service Center service if you have multiple accounts that you wish to see under the same user ID. (If multiple individuals are involved, each party must authorize this link.)
Alternatively, if you have other Prudential products which you view through www.prudential.com/myaccess, you can also view your Pruco Command account by clicking on "brokerage" once logged in on that page.**
*For trust, corporate, or estate accounts, in place of registering through the link, please call the COMMAND Service Center at 800-235-7637 to be provided a user ID and an access PIN..
**Trusts, corporate, or estate account may not be viewable through your www.prudential.com/myaccess login.
e-Delivery is a service offered through myStreetscape which notifies you that your account statement or trade confirmation is available for online viewing, rather than receiving paper documents.
- Login to your myStreetscape account.(www.mystreetscape.com/my/pruco or www.prudential.com/myaccess)
- From the Accounts drop-down list, select the account you wish to enroll and click "Documents".
- Under the "Go Paperless" box, click the "Enroll Now" link. Confirm your e-mail address is accurate (if it is not, select "Edit E-Mail" to update it). Then select "Electronic Delivery" for each document type.
- Click the "Save" button and accept the agreement. Within 24 hours the e-Notification program will suppress paper statements and/or trade confirmations. Please note that you will need to follow this process for each of the accounts that you would like to have e-Notification of statements and confirmations. Only one joint account owner will receive e-notification since one e-mail address is designated for e-Notification per account.
Customer Service Hours of Operation
The COMMAND Service Center (800) 235-7637 is staffed from 8:30 a.m. to 5:30 p.m. ET, Monday through Friday.
To report a VISA card and/or checks lost or stolen outside of these hours, please call (877) 506-2399
"How to Read Your Annual Statement" Brochures
Annual statements are mailed in February each year. Click below for detailed information on how to read your annual statement.
Securities products and services, including the COMMAND and Investor Account, are offered through Pruco Securities, LLC, 751 Broad Street, Newark, NJ 07102, a Prudential Financial company.
Prudential, the Prudential logo, and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities.