You can also telephone us directly and speak to a customer service representative.
Insurance, Annuities, and Mutual Fund Accounts and Products
Your questions and comments are important to us. Please contact us for additional information.
Individual Life
Dial 1-800-778-2255, Mon.-Fri., 8 a.m.- 8 p.m. ET
Annuities
Dial 1-888-778-2888, Mon.-Thurs., 8 a.m.-7 p.m. ET and Fridays, 8 a.m.-6 p.m. ET.
Mutual Funds
Find answers to your mutual fund questions, or dial 1-800-225-1852, Mon.-Fri., 8 a.m.-6 p.m. ET.
Simple IRA Mutual Fund Account Assistance
Dial 1-800-298-1345, Mon. - Fri., 8:30 a.m. - 6 p.m. ET.
Online Technical Support
Find answers to your online technical support questions, or dial 1-800-PRU-HELP (778-4357), Mon.-Fri., 9 a.m.-10 p.m., Sat., 10 a.m.-7 p.m., and Sun., 11 a.m.-4 p.m. ET.
Workplace Retirement Plans
- If you are a participant in a retirement plan serviced by Prudential Retirement, please log in to your retirement account. From there you can send a secure email to our retirement services staff. If you have a general concern, please email us directly at prudentialretirement@prudential.com.
- For individuals who are not yet enrolled in their retirement program with Prudential Retirement, please contact you Plan Sponsor or Human Resources department for more information on eligibility.
- Existing clients and Plan Sponsors, please contact your Prudential Retirement representative
- Not a client yet? Contact us at sales.development.utility@prudential.com
