Email Us

To send an email, please select "Find answers to your mutual fund questions" or "Find answers to your technical support questions" listed below.

You can also telephone us directly and speak to a customer service representative.

Insurance, Annuities, and Mutual Fund Accounts and Products

Your questions and comments are important to us.  Please contact us for additional information.

Individual Life
Dial 1-800-778-2255, Mon.-Fri., 8 a.m.- 8 p.m. ET

Annuities
Dial 1-888-778-2888, Mon.-Thurs., 8 a.m.-7 p.m. ET and Fridays, 8 a.m.-6 p.m. ET.

Mutual Funds
Find answers to your mutual fund questions, or dial 1-800-225-1852, Mon.-Fri., 8 a.m.-6 p.m. ET.

Simple IRA Mutual Fund Account Assistance
Dial 1-800-298-1345, Mon. - Fri., 8:30 a.m. - 6 p.m. ET.

Online Technical Support
Find answers to your online technical support questions, or dial 1-800-PRU-HELP (778-4357), Mon.-Fri.,  9 a.m.-10 p.m., Sat., 10 a.m.-7 p.m., and Sun., 11 a.m.-4 p.m. ET. 

 

Workplace Retirement Plans
  • If you are a participant in a retirement plan serviced by Prudential Retirement, please log in to your retirement account. From there you can send a secure email to our retirement services staff. If you have a general concern, please email us directly at prudentialretirement@prudential.com.

  • For individuals who are not yet enrolled in their retirement program with Prudential Retirement, please contact you Plan Sponsor or Human Resources department for more information on eligibility.

  • Existing clients and Plan Sponsors, please contact your Prudential Retirement representative

  • Not a client yet? Contact us at sales.development.utility@prudential.com