| Features |
Benefits |
| Relocation Policy Information |
- Employees view their specific policy benefits
- Employee sees only relevant portions of client's policy
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| Employee Initiation and Order Submission |
- Online initiation streamlines the process
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| Online Expense Submission |
- Employees can submit their relocation expenses online for reimbursement and view the status of their expense reports. This saves time and speeds reimbursement.
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| Cost Estimator |
- Clients can project relocation costs based on supplied information which allows for client-specific budget planning and expense projections.
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| Supplier Status Updates |
- Integration with van lines and real estate brokers to get up-to-the-minute service status without needing separate IDs, links or other connections
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| Employee needs assessment |
- Relocating employees have the option to communicate their relocation needs to their relocation counselor online
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| 3-Way Message Center |
- The relocation counselor, relocating employee and client contact communicate with each other through posted notes
- Each person can post notes as private, shared with one party, or shared by both parties enabling rapid sharing of information and chronological recording of all communications
- Recording of all notes provides documentation of communication throughout the relocation process
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| Service Advice, Checklist and Online Tools |
- Using the customer's profile, the site provides information relevant to the services the employee receives including documents to be completed
- Employees can view and print documents from their view, giving them immediate access to the contents of their welcome and contract packets and other standard forms
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| Customizable Timeline |
- Each timeline is generated based on data collected in the initiation process
- The relocation counselor and relocating employee can personalize the timeline by adding items unique to the employee's situation
- As items are completed, the employee can check them off
- The system sends the employee weekly e-mail reminders about pending items
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| Client-Specific Links |
- Client-specific links allow you to identify links to products and services your relocating employees may need
- Employees can easily take advantage of all the benefits negotiated for them, fully leveraging corporate partnerships
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| Domestic Destination Information |
- Through our site and links to others, we provide maps and information on lifestyles, local schools, utilities, transportation and many other features an employee and his or her family can use to research a new community
- Our "Featured Cities" section contains detailed information about hundreds of cities in the United States and around the world
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| International Destination Information |
- Assignees access links to central repositories such as the CIA Fact Book and the Centers for Disease Control, and more specific resources for cultural information
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| U.S. Property Search |
- Employees have access to a customized national property search database, tailored to address the unique needs of relocating employees
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| Reference Library |
- Clients and their employees may access relocation and real estate-related information and advice on specific concerns and issues impacting their relocation programs and their moves
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| Client Help Desk |
- Client contacts have toll-free access to a dedicated Help Desk to assist with questions, access issues, error messages, etc.
- Help Desk team members work with the user to identify and resolve the problem during the first contact if at all possible and they work closely with other internal teams to resolve any issues requiring further action
- Help Desk is available Monday-Friday, 7:00 a.m.-5:00 p.m. Phoenix time. Voicemail and e-mail messages left outside these hours are acted upon the next business day
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| Reporting |
- The online reports in the Reporting Library allow the client contact to drill down into the number of moves, the types of service, the U.S. home sale inventory and the costs of your program including expense disbursed to your employees. The reports can be downloaded into MS Word, MS Excel or Adobe formats. Ad hoc reporting features allow users to customize their own reports.
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