If you need to call or email us, or find a local Prudential office, you can use these resources to get in touch with us.

By Phone?
Select the appropriate link below.

Annuities-Individual Contracts

Contact Prudential Annuities at:
One Corporate Drive
Shelton, CT 06484
1-888-778-2888;  Fax number - 1-800-207-7806
Mon.-Thurs., 8 a.m.-7 p.m. ET; and Fri., 8 a.m.-6 p.m. ET

Our automated voice-response system is available 24 hours a day, 7 days a week.
Pruco Life Insurance Company (NAIC 79227) is authorized to conduct business in all 50 states EXCEPT New York. Pruco Life Insurance Company of New Jersey (NAIC 97195) is authorized to conduct business in New York. The Prudential Insurance Company of America (NAIC 68241) is authorized to conduct business in all 50 states.

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Disability Claims-Products for Businesses & Organizations

Long Term/Short Term Disability Claims
1-800-842-1718 

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Insurance-Products for Individuals

Individual Life Policies
For policy numbers that begin with a "V," call this number if you need assistance with, or have questions about, your individual life insurance policy, or if you have questions about filing a death claim:
1-800-944-8786
Mon.-Fri., 8 a.m.-8 p.m. ET

For all other policy numbers, call this number if you need assistance with, or have questions about, your individual life insurance policy, or if you have questions about filing a death claim:
1-800-778-2255
Mon.-Fri., 8 a.m. - 8 p.m. ET

Insurance & Investments Account-Free Account Access
Enroll online for free account access. It's easy and convenient! For help logging in to your account or any other online service-related issue, call:
1-800-PRU-HELP (778-4357)
Mon.-Fri., 9 a.m.-10 p.m.; Sat., 10 a.m.-7 p.m.; and Sun., 11 a.m.-4 p.m. All times are Eastern. Closed on Thanksgiving and Christmas.

Intermediate & Weekly Premium Policies
Prudential's Intermediate and Weekly Premium products are older, small face amount policies. These policy numbers begin with the letter M or contain nine digits.
1-800-575-7780, select option 2
Mon.-Fri., 8 a.m.-6 p.m. ET

NOTE: Please be aware that if you are inquiring about a life insurance product, we can only release information over the phone to the policy owner. Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record. When calling our Customer Service Center, please have your Social Security and policy numbers handy.

Individual Long-Term Care Policies
Call this number if you need assistance with, or have questions about, your individual long-term care policy:
1-800-732-0416

A customer service representative is available to assist you Mon.-Fri., 8 a.m.-8 p.m. ET.

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Investments-Products for Individuals

Pruco COMMAND or Investor Accounts
1-800-235-7637
Mon.-Fri., 8:30 a.m.-7 p.m. ET

Mutual Funds
1-800-225-1852
Mon.-Fri., 8 a.m.-6 p.m. ET.  Our automated voice-response system is available 24 hours a day, 7 days a week.

SIMPLE IRA Mutual Fund Account Assistance
Call 1-800-298-1345
Mon. -Fri., 8:30 a.m. -6 p.m. ET.

Investments Account Free Account Access
Enroll online for free account access. It's easy and convenient! For help logging in to your account or any other online service-related issue, call:
1-800-PRU-HELP (778-4357)
Mon.-Fri., 9 a.m.-10 p.m.; Sat., 10 a.m.-7 p.m.; and Sun., 11 a.m.-4 p.m. All times are Eastern. Closed on Thanksgiving and Christmas. 

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Workplace Retirement Plans

Retirement plan participants: please call 1-877-PRU-2100 (778-2100).
Our toll-free voice-response unit is available 24 hours a day, 7 days a week. Retirement account representatives are available from Monday through Friday 8 a.m.-9 p.m. ET. 

Individuals who are not yet enrolled in their retirement program with Prudential Retirement: please contact your Plan Sponsor or Human Resources department for more information on eligibility.

Existing clients and Plan Sponsors: please call your Prudential Retirement representative.

Not a client yet? Contact us at 1-800-353-2847.

Retirement plan participants seeking counseling services because of a job change or for consolidation strategies: please contact Personal Retirement Services at 1-800-992-4472. Certified Retirement Counselors are available from Mon.-Fri., 8 a.m.-6 p.m. ET.

Retirement Center Online Access
Call this number for technical assistance with online access to your retirement plan information:
1-800-954-8644
A customer service representative is available Mon.-Fri., 8 a.m.-9 p.m. ET.

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Prudential-Other Direct Numbers

Abandoned Property
Call this number if you have received a contact letter from Prudential, or you wish to file an Abandoned Property Claim with Prudential: 
1-800-543-1530

Can't find the number you are looking for?
Please call 1-800-FINDPRU (1-800-346-3778)

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