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How is my information secured?
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What are the hardware requirements for my account?
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What are “cookies” and why must I accept them on your site?
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| Mutual Funds & Annuities or Insurance Policies |
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How do I sign up for Account Access?
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What if I forgot my password or want to change my password for Account Access?
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How do I log in to view Account Access?
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How do I log off from Account Access?
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Which Internet browser should I use to best view Account Access?
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What products and services are available with Account Access?
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| Pruco COMMAND or Investor Access Online |
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How do I log in to view Access Online?
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What if I forgot my password or want to change my password for Online Account Access?
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How do I log off from Access Online?
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How do I sign-up for Access Online?
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Which Internet browser should I use to best view Online Account Access?
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What products and services are available with Access Online?
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| Usage and Security |
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| Q. |
How is my information secured?
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Prudential works hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user access codes (e.g., userIDs and passwords), and other mechanisms to control access to systems and data. We will continue to assess new technology, and evaluate its ability to provide additional protection of your personal information. Privacy and security of your information are our highest priorities. Secure Socket Layer (SSL) technology ensures that your account can only be accessed with the password you choose, so you can use our services with confidence. Learn more about our privacy policy and your security by reviewing our Privacy, Business Integrity and Terms and Conditions documents.
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What are the hardware requirements for my account?
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We recommend using a computer with a minimum of a Pentium processor, 32 MB (megabytes) of RAM (Random Access Memory), a 28.8K modem, and 1.2 GB (gigabytes) hard drive storage.
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What are “cookies” and why must I accept them on your site?
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"Cookies" are small text files that a website transfers to a site visitor's hard disk or browser for added functionality, or for tracking website usage. We do not use cookies to gather personal information, like a person's name or email address. We use cookies to identify repeat visitors to our website, to determine the path visitors take on our site, and to identify visitors who came to prudential.com as the result of a banner ad on a third-party website. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. Learn more about our privacy policy and your security by reviewing our Privacy, Business Integrity, and Terms and Conditions documents.
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| Mutual Funds & Annuities or Insurance Policies |
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How do I sign up for Account Access?
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Secure access to your Prudential policies and accounts is easy. To enroll, you will need you account or policy number. If neither of these is available or you would like to enroll by phone, please call 1-800-PRU-HELP (778-4357) for an enrollment specialist. Our enrollment specialists are available Mon.-Fri., 9 a.m.– 10 p.m., Sat., 10 am. - 7 p.m., and Sun., 11 a.m. to 4 p.m. All times are Eastern.
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What if I forgot my password or want to change my password for Account Access?
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Choose a new password by using the Forgot your password link on the Insurance & Investments Login screen.
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How do I log in to view Account Access?
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To log in to view your account, do the following:
- Select Mutual Funds & Annuities or Inusrance Policy from the Login dropdown menu in the upper right corner of any prudential.com page
- Enter your User ID (which you chose during the registration process) and password.
- If you do not have a password, call 1-800-PRU-HELP (778-4357).
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How do I log off from Account Access?
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To log off from your account, you may either click "Logoff" (found in the upper right corner of your screen), or Exit/Quit out of your Internet browser.
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Which Internet browser should I use to best view Account Access?
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To access your account, use browser software that supports a security tehnology called Secue Sockets Layer (SSL). The following browswers and version numbers are compatible with the prudential.com website:
- Microsoft® Internet Explorer 6.0 (recommended)
- Mozilla Firefox 1.5
In addition to these browsers, you will need to ensure that the following settings are enabled on within your browser in order to use your online account.
- Enable SSL (v2) or SSL (v3)
- Accept cookies, or warn me before accepting a cookie
- Enable Java Script
Finally, we recommend you upgrade your browser to the highest level of encryption available (a28-bit). Please keep in mind that 128-bit browser support is not currently available outside the United States.
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What products and services are available with Account Access?
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For our insurance and investments clients, Account Access allows you to:
- Update contact information
- Access your product values
- Access your mutual fund and annuity statements/tax forms
- Perform reallocations on Life and Annuity products
- Process exchanges and on-demand purchases into existing mutual fund accounts
- Track, view, and print your mutual fund account history since inception.
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| Pruco COMMAND or Investor Access Online |
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How do I log in to view Access Online?
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First, select "COMMAND or Investor Account" from the Login drop-down menu in the upper right hand corner of any prudential.com web page. Then, enter your User ID and your password. If you do not have a User ID and/or password, please call Online Support for assistance at 877-488-3748.
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What if I forgot my password or want to change my password for Online Account Access?
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First, select "COMMAND or Investor Account" from the Login drop-down menu in the upper right hand corner of any prudential.com web page. Then, enter your User ID and your password. If you do not have a User ID and/or password, please call Online Support for assistance at 877-488-3748.
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How do I log off from Access Online?
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To log off from your account, you may either click "Logout" (found in the upper right corner of your screen), or "Exit/Quit" out of your Internet browser.
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How do I sign-up for Access Online?
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Please contact Online Support at 877-488-3748.
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Which Internet browser should I use to best view Online Account Access?
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To access your account, use browser software that supports a security technology called Secure Sockets Layer (SSL). The following browsers and version numbers are compatible with the prudential.com website:
- Microsoft® Internet Explorer 6.0 (recommended)
- Mozilla Firefox 1.5
In addition to these browsers, you will need to ensure that the following settings are enabled on within your browser in order to use your online account.
- Enable SSL (v2) or SSL (v3)
- Accept cookies, or warn me before accepting a cookie
- Enable Java Script
Finally, we recommend you upgrade your browser to the highest level of encryption available (a28-bit). Please keep in mind that 128-bit browser support is not currently available outside the United States.
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What products and services are available with Access Online?
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For our COMMAND and Investor clients, Access Online allows you to:
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Access real-time account information and quotes.
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Get the latest news, market information, and daily commentaries.
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Use online bill payment.
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Track your portfolio.
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Download to Quicken and Microsoft Money.
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