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Contact Us |
If you need to call or email us, or find a local Prudential office, you can use these resources to get in touch with us.
By Phone?
Select the appropriate link below.
Annuities—Individual Contracts
1-888-778-2888
Mon.–Thurs., 8 a.m.–7 p.m. ET; and Fri., 8 a.m.–6 p.m. ET
Our automated voice-response system is available 24 hours a day, 7 days a week.
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Disability Claims—Products for Businesses & Organizations
Long Term/Short Term Disability Claims
1-800-842-1718
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Insurance—Products for Individuals
Individual Life Policies
For policy numbers that being with a "V," call this number if you need assistance with, or have questions about, your individual life insurance policy, or if you have questions about filing a death claim:
1-800-944-8786
Mon.–Fri., 8 a.m.–9 p.m. ET
For all other policy numbers, call this number if you need assistance with, or have questions about, your individual life insurance policy, or if you have questions about filing a death claim:
1-800-778-2255
Mon.-Fri., 8 a.m. - midnight, and Saturday, 8 a.m. - 3 p.m. All times are Eastern.
Insurance & Investments Account—Free Account Access
Enroll online for free account access. It's easy and convenient! For help logging in to your account or any other online service-related issue, call:
1-800-PRU-HELP (778-4357)
Mon.–Fri., 9 a.m.–10 p.m.; Sat., 10 a.m.–7 p.m.; and Sun., 11 a.m.–4 p.m. All times are Eastern. Closed on Thanksgiving and Christmas.
Intermediate & Weekly Premium Policies
Prudential's Intermediate and Weekly Premium products are older, small face amount policies. These policy numbers begin with the letter M or contain nine digits.
1-800-575-7780, select option 2
Mon.–Fri., 8 a.m.–6 p.m. ET
NOTE: Please be aware that if you are inquiring about a life insurance product, we can only release information over the phone to the policy owner. Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record. When calling our Customer Service Center, please have your Social Security and policy numbers handy.
Individual Long-Term Care Policies
Call this number if you need assistance with, or have questions about, your individual long-term care policy:
1-800-732-0416
A customer service representative is available to assist you Mon.–Fri., 8 a.m.–8 p.m. ET.
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Investments—Products for Individuals
Pruco COMMAND or Investor Accounts
1-800-235-7637
Mon.–Fri., 8:30 a.m.–7 p.m. ET
Mutual Funds
1-800-225-1852
Mon.–Fri., 8 a.m.–8 p.m. ET. Our automated voice-response system is available 24 hours a day, 7 days a week.
SIMPLE IRA Mutual Fund Account Assistance
Call 1-800-298-1345
Mon. -Fri., 8:30 a.m. -6 p.m. ET.
Investments Account Free Account Access
Enroll online for free account access. It's easy and convenient! For help logging in to your account or any other online service-related issue, call:
1-800-PRU-HELP (778-4357)
Mon.–Fri., 9 a.m.–10 p.m.; Sat., 10 a.m.–7 p.m.; and Sun., 11 a.m.–4 p.m. All times are Eastern. Closed on Thanksgiving and Christmas.
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Real Estate
Real Estate Agents
Real estate brokerage companies in the Prudential Real Estate network are independently owned and operated and should be contacted directly for residential or commercial real estate brokerage services. Find a real estate professional near you.
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Relocation Services
Relocation Services
1-800-356-6834
For additional contact information, click here.
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Workplace Retirement Plans
Retirement plan participants: please call 1-877-PRU-2100 (778-2100).
Our toll-free voice-response unit is available 24 hours a day, 7 days a week. Retirement account representatives are available from Monday through Friday 8 a.m.–9 p.m. ET.
Individuals who are not yet enrolled in their retirement program with Prudential Retirement: please contact your Plan Sponsor or Human Resources department for more information on eligibility.
Existing clients and Plan Sponsors: please call your Prudential Retirement representative.
Not a client yet? Contact us at 1-800-353-2847.
Retirement plan participants seeking counseling services because of a job change or for consolidation strategies: please contact Personal Retirement Services at 1-800-992-4472. Certified Retirement Counselors are available from Mon.–Fri., 8 a.m.–6 p.m. ET.
Retirement Center Online Access
Call this number for technical assistance with online access to your retirement plan information:
1-800-954-8644
A customer service representative is available Mon.–Fri., 8 a.m.–9 p.m. ET.
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Prudential–Other Direct Numbers
Abandoned Property
Call this number if you have received a contact letter from Prudential, or you wish to file an Abandoned Property Claim with Prudential:
1-800-543-1530
Can't find the number you are looking for?
Please call 1-800-FINDPRU (1-800-346-3778)
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Privacy | Business Integrity | HIPAA | Terms and Conditions
Securities products and services are offered through: Pruco Securities, LLC, and Prudential Investment Management Services, LLC, both members SIPC and located in Newark, NJ, or Prudential Annuities Distributors, Inc., located in Shelton, CT. All are Prudential Financial companies. PRU, Prudential, Prudential Financial, the Rock logo and the Rock Prudential logo are registered service marks of The Prudential Insurance Company of America and its affiliates. Site for U.S. persons only.
Prudential Financial, its affiliates, and their licensed financial professionals do not render tax or legal advice. Please consult with your tax and legal advisors regarding your personal circumstances.
Securities and Insurance Products:
| Not Insured by FDIC or any Federal Government Agency |
May Lose Value |
Not a Deposit of or Guaranteed by the Bank or any Bank Affiliate |
Template:
IFS-A125824 Ed. 11/2007
© Copyright 2008 Prudential Financial, Inc, Newark, NJ, USA. All rights reserved.
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